Return Policy

meduexpress.com Return Policy

If you have received an item from meduexpress.com. You have the option to return the item in most situations within 20 days of delivery. Different policies or regulations can be found for different products.

Medu Express Global Store Return Policy.

If you return an item, it could take up to 30 days to get it back to you. Refunds typically take five to nine business days to appear in your account. You must return the item at your own expense on your return label. If Medu Express receives an item to return, they will refund up to 30 USD for the return mailing expenses. Returns are handled in the same manner whether your shipment is damaged, defective, or not what you ordered. Once your return is completed, you will be repaid the cost of return shipping as well as your Import Fees Deposit.

When Picking Up a Products.

• None of our products will be made available for sale until we have the golden certified copy of your invoice.
• Prior to trying pickup, ensure the merchandise will fit in your vehicle. Rope, enough wraps and blankets should be to keep products safe.
• While we will help you to unload your shipment, you are own for anything related to securing and trying down the load. Please notice, we are not able to secure loads due to insurance issues.
• Prior to departing our shipping port, be sure to gather the assembly instructions. Please don’t hesitate to consult with sales representative if you have questions.
• If a questionable or defective item were supplied to us by the vendor, it would be imperfect or wrong. It is your duty to return any merchandise that is faulty or wrong.

When Picking Up a Products.

• None of our products will be made available for sale until we have the golden certified copy of your invoice.
• Prior to trying pickup, ensure the merchandise will fit in your vehicle. Rope, enough wraps, and blankets should be to keep products safe.
• While we will help you to unload your shipment, you are own for anything related to securing and trying down the load. Please notice, we are not able to secure loads due to insurance issues.
• Prior to departing our shipping port, be sure to gather the assembly instructions. Please don’t hesitate to consult with a sales representative if you have questions.
• If a questionable or defective item were supplied to us by the vendor, it would be imperfect or wrong. It is your duty to return any merchandise that is faulty or wrong.
• A person above the age of 18 must be present to sign the delivery of the gold-colored invoice.
• To avoid confusion, please be sure that the space, where you wish the goods to be located, is vacant. This item must remain where it is. Because of insurance regulations, we are not permitted to move or rearrange anything you own.

Clothing and Accessories

• Returns are accepted for items delivered up to 20 days following the purchase date.
• Due to the item’s made-on-demand nature, The Drop Collections’ merchandise is eligible for returns, but you will be charged a postage cost when you mail the items back because of the on-demand nature of their creation.

Computers and electrical equipment

• meduexpress.com will accept returns of new desktops, laptops, and tablets purchased from the site within 20 days after delivery if they do not start immediately when plugged in, if they are damaged, or if they are still in their original packaging.
• In addition to being accepted for return if the computer doesn’t work when it arrives, meduexpress.com may test computers that are returned and impose a 16% consumer fee equal to the total price of the product less the value of the product (i.e., how much the customer overpaid for the item).
• Returned desktops, laptops, and tablets that are damaged by customer overuse, or are missing parts, are ineligible for refund. Products that are unsellable due to consumer tampering are also subject to additional restocking fees.
• The marketplace vendors' return policy applies to the merchandise you purchase from them.

Furniture

• Items may be returned within 20 days of receipt of shipment for any reason.
• When you buy an item, and it turns out to be damaged or defective, you can get support from Medu Express or get a free return replacement.

Jewelry and Watches

• To ship products valued at 50 USD or more, jewelry and watches must be sent using a trackable shipping method.
• Return all product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal with the item.
• We do not accept things returned without their original documentation.
• Worn-out, damaged, or changed goods may not be returned.

Customized Products

The customized product includes engravings, stamps, monograms, embroideries, embossing, etching, carving or printing, as well as things that are customized or programmed. Third-party merchants offer customized products, and those products are covered by the A-to-Z Guarantee. Please be aware of the following requirements for filing a claim for those items:

• The return shipment notification must be sent to the third-party seller within 15 days after receipt of the goods.
• For various reasons, many things cannot be returned or exchanged unless they arrive broken or defective, or if they are vastly different from what was ordered.
• The Medu Express A-to-z Guarantee means that if a mistake by a third-party seller is to blame for an issue in the configuration, inscription, or design, you are protected.
• Certificates of authenticity, grading, and appraisal should be returned with the item, as well as all packaging. Returnable products must have all of their pertinent tags present.

Hazardous Materials

• Medu Express will not receive hazardous products, including flammable liquids or gases.
• To find out more about product services, warranty, return, and refund policies, contact the manufacturer directly.

• You can request a return or refund for any reason within 100 days of receipt of shipment.
• We accept the return of mattresses that are unopened and in their original packaging.
• Unboxed, expanded, and full-size mattresses are not returnable but are eligible for a refund.
• Contact the manufacturer directly for product registration and warranty-related information.

Mattresses

• If you return any product, you can get a refund or replacement within 40 days after delivery.
• Our policy for mattresses that are returned to us in their original packaging and unopened is to accept them.
• Mattresses which have been unpacked, expanded, and turned into full-size mattresses are not returnable, however, they are eligible for reimbursement.
• If you require product registration and warranty information, contact the manufacturer directly.